One of the biggest challenges we faced was handling frustrated customers. These situations led to tense conversations and lost opportunities. The Training, facilitated by Luz Gonzalez, provided my team with clear, actionable strategies to de-escalate difficult conversations, address customer concerns with confidence, and turn tense interactions into positive experiences that lead to sales. Immediately after her training, we experienced one of our strongest sales days, a direct reflection of the impact of Luz's training. This program empowered my team with practical skills that made an immediate difference. Since implementing these learnings, my agency has reached the top 10% of performers in overall production across the company and ranked among the top 1% of agencies excelling in commercial insurance sales. These improvements have led to higher measurable revenue growth.

Luz Gonzalez provided ways to speak up with more clarity and confidence. I learned how to notice my reactions in stressful moments and respond in a more thoughtful and intentional way. Luz was fantastic, and I highly recommend her, and this engaging insightful session!

I just wrapped up an incredible webinar with Luz Gonzalez, speaking on behalf of Verizon Small Business. She was outstanding. Luz brought a beautiful blend of heart, clarity, and actionable insight to the presentation. She connected with us. I walked away with a fresh perspective on how to position myself with confidence, whether I’m pitching to investors, closing a sale, or simply crafting a powerful email. What resonated most was her call to shift from a transactional to a transformational approach. That’s a message we all need in business and in life. I truly enjoyed the workshop and would jump at the chance to learn from her again. Thank you, Luz, for pouring into us!

Luz has helped me to realize how connected performance is to Emotional Intelligence. I used to think only academic intelligence matter - now I know better :)